Refund Policy

Masterclasses, Webinars, and Success Hub Subscription

1. Overview:

This refund policy forms part of the Terms and Conditions for masterclasses, webinars, and the Success Hub subscription provided by Stanton Accountancy Ltd. By booking or subscribing, you agree to both this policy and our Terms and Conditions. We comply fully with the UK Customer Rights Act 2015 and all relevant consumer law.

2. Statutory Rights:

Your statutory rights under UK law are protected and take precedence over any terms below. You are entitled to a refund if:

  • The service or event is not as described or advertised

  • The service is not delivered with reasonable care and skill

  • Digital content provided is faulty or causes damage to your device

3. Masterclasses and Webinars:

  • Booking & Payment: Payment is due at booking. Your place is confirmed upon receipt of payment (see T&Cs).

  • Full Refund: Cancel up to 7 days before the scheduled start date for a full refund.

  • Partial Refund (50%): Cancel 2–6 days before the event for a 50% refund.

  • No Refund: Cancellations within 48 hours of the event, or after digital materials have been accessed, are not eligible for a refund unless your statutory rights apply.

  • Provider Cancellation: If we cancel or reschedule, you may transfer to a future event or receive a full refund.

  • Non-Attendance: No refunds for non-attendance without prior notice, unless your statutory rights apply.

4. Success Hub Subscription:

  • Subscription & Payment: Monthly fee, payable in advance. See T&Cs for details.

  • Cooling-Off Period: 14 days from the start of your first subscription (if purchased online or remotely) to cancel for a full refund, unless you have accessed digital content.

  • Ongoing Cancellations: Cancel your subscription at any time with [notice period, e.g., 30 days]. Access continues until the end of your paid period. If you have paid in advance for services not yet provided, you are entitled to a pro-rata refund for the unused portion.

  • Non-Delivery or Fault: If the subscription service is not delivered as described or is faulty, you are entitled to a full refund for the affected period.

5. How to Request a Refund:

  • Email your request to [your contact email] with your name, booking/subscription reference, and reason for cancellation.

  • Refunds will be processed within 14 days of approval or as required by law.

6. Exceptions:

  • No refunds for digital-only products once accessed, except where required by law.

  • No refunds for non-attendance at live events without prior notice, unless your statutory rights apply.

7. Questions:

For any questions or clarification regarding this policy or the Terms and Conditions, please contact us at [your contact email].

This policy is subject to change. The latest version will always be available on our website or upon request. Your statutory rights are unaffected by this policy.